Seller Terms & Conditions
Introduction
These Vendor Terms and Conditions ("Vendor Terms") govern your use of the Rekiddle website: rekiddle.com (the "Website") and any sale transactions conducted therein. The Website is owned and administered by Rekiddle Limited ("Rekiddle," "we," "us," or "our"). By using the Website or engaging in sales activities on it, you agree to abide by these Vendor Terms, as well as our Privacy Policy and Terms of Use. These Vendor Terms constitute the entire agreement between you and Rekiddle regarding your use of the Website and any sales made through it.
Rekiddle serves as a marketplace to streamline the purchase and sale of both new and pre-loved baby and children’s products. Individuals or businesses acting as vendors will undergo product quality assessment, have their listings configured, utilize our pricing algorithm, and receive payments ("Vendor" or "you"). We provide vendors with a comprehensive service encompassing all aspects of product listing management. Please note that we retain the right to amend or revise these Vendor Terms at our sole discretion, without prior notice, at any time.
Vendor Eligibility
To become a Vendor, you must complete the seller registration form. Vendors must be at least 18 years old to use Rekiddle and must not have been previously suspended or removed from the Website. If you are representing a business, you warrant that you are authorized to bind the business to these Vendor Terms. By consigning your products with Rekiddle, you agree to indemnify and hold Rekiddle harmless from any claims associated with your products. Additionally, you agree to be compensated based on a percentage of the sold price of the item, not the listing price, and assume full responsibility for product liability and damages.
- By consigning your product(s) with Rekiddle, you expressly agree to indemnify and absolve Rekiddle and its affiliated parties, including officers and directors, from any and all claims, damages, judgments, settlements, costs, and expenses, inclusive of investigation and claim review costs and legal fees, incurred by Rekiddle due to claims associated with your products.
- By consigning your product(s) with Rekiddle, you acknowledge that compensation will be based on a percentage of the item's base price, distinct from the Listing Price on the website, which includes handling fees.
- By consigning your product(s) with Rekiddle, you assume full responsibility for any product liability damages, personal injuries, or other claims arising directly or indirectly from the sale of your goods by Rekiddle.
Eligible Products or Items
All items or products listed on our Website must be owned by you, clean and free of stains, and must be manufactured by one of the accepted brands listed on the Website. Items older than four years (from the date of manufacturing) may not pass our quality check. We reserve the right to determine which items are fit for sale and which will be donated to our charity partner or be disposed of.
By entrusting your products to Rekiddle for consignment, you affirm that all components are intact and the items have never undergone breakage, repair, or alteration. You further certify that the product has been appropriately stored in a non-smoking location, has not been subjected to misuse, and is in operational condition, suitable for its intended purpose, and devoid of defects.
Rekiddle bears no responsibility for any damage to or loss of items that may occur during the collection or return transit.
Product Quality
All items accepted by Rekiddle are subject to strict quality control to ensure they meet our standards, which check the brand and conditions of each item. All products or items must meet one of the following categories:
Open Box: Product is unused with it's original packaging with all tags, labels and product instructions included. Box may have been opened and item may have been unpacked. There may be damange to the packaging and minor signs of handling.
Like New = Product shows minimal signs of use but does not have it's original packaging, tags or instructions included. Item condition is otherwise indistinguishable from Open Box. No condition notes needed, it's perfect.
Gently Used = Product shows some signs of use with moderate scuffs, scratches or wear. Item has minor cosmetic flaws. Condition notes are included in the listing.
Used = Product is used with prominant signs of wear in the form of scratches, scuffs, fading or small stains. Item meets our quality standards so it is fully functional with all essential parts included. Condition notes are included in the listing.
By accepting the pre-listing requirements on our Website, you guarantee the quality and condition of your item and warrant the following:
- the item is safe for use in the United Kingdom.
- the item is either new or in good condition
- the item is fit for its intended purpose.
- the item was not involved in any incident compromising its safety.
- the item is not listed for sale on any other website.
We reserve the exclusive right to assess the suitability of item(s) submitted to us for sale through the Store, including the discretion to classify items as either suitable for sale or unsuitable for sale.
If your item is determined through our quality check that it does not meet the above criteria and is therefore not eligible to be sold on the Website, Rekiddle will notify you. Unless you otherwise arrange for the return of your item within one week of this notification, Rekiddle will donate or dispose of the item.
Seller Item Return Requests
If an item doesn't sell after 90 days we will donate it to one of our non-profit partners or return your unsold or rejected item to you. Sellers are responsible for covering any shipping charges related to returns which is subject to vary depending on your item and location.
Rekiddle will ship the item as soon as the payment for shipping has been received. Rekiddle does not accept any responsibility for the item being damaged or lost during the return process.
Product Description and Price
Upon listing items on our website, the products undergo a thorough quality and condition assessment as well as pricing analysis through our algorithm to assess market demand and establish an approximate fair market value for setting the sale price. Rekiddle retains the sole discretion to determine the initial listing price of an item and make it available for sale. In the event of a decrease in market demand, Rekiddle reserves the right to adjust the price accordingly.
Please note that all product claims are confined to your personal experience with the product (if relevant) and the assertions made by the product manufacturer.
Payment
There is a 14-day period from the buyer's receipt of the item until the payout is accessible, allowing us to uphold our buyer guarantee. Fees are deducted from your initial sale, or subsequent sales if the initial sale does not cover the full commission fee.
Your payout will be determined by the final selling price, not the Manufacturer’s Suggested Retail Price. Payouts are calculated based on the selling price minus commission fees and additional processing fees.
Selling Price
- Most Wanted Items: 80% seller payout
- > £250: 70% seller payout
- < £250: 60% seller payout
Additional Processing Fees (if applicable)
- Deep Cleaning £10: If the item is heavily soiled and does not meet our Rekiddle-Assured quality standard. Seller can choose Return or Cleaning
- Assembly Fee £5: In order to quality check the item we need to assemble it. This fee is charged automatically for all items sent disassembled.
- Battery Replacement £5: For any items without working batteries for us to be able to test the function of the product. We charge this automatically.
You will receive a digital monthly statement detailing all your transactions, sales, and product listings along with their current status. There are three options to withdraw your balance:
- Rekiddle Store Credit: Credit is issued immediately via email and can be used upon receiving your code. Store credit does not expire.
- Direct Deposit: We will transfer the amount to you via direct debit or PayPal. Payouts typically take 5-7 business days to reflect in your bank account.
- Donation: You can opt to donate your balance to a charity (to one of our non-profit partners of your nominated choice).
Additional Fees
Cleaning: Should an item require additional cleaning before being listed on our site, a fee of £10 will be deducted from your payout. Rekiddle team members will identify these items during the quality and condition check process, and the deduction will be reflected in your Rekiddle account.
Reassembly: For second-hand items, we must ensure they are in working condition before listing them. If reassembly is required due to the item being disassembled, a £5 reassembly fee may apply, where applicable. This fee does not apply to new or open box items.
Battery Replacement: To ensure that listed items are in working order, we may need to replace batteries if they are missing or not functioning. However, we cannot guarantee this service for all items. If we are able to replace batteries, a £5 battery replacement fee will be charged to cover the cost.
Additional Terms and Policies
The terms and policies referenced herein are integral components of the Vendor Terms. By registering, accessing, browsing, downloading, or utilizing the Website, you acknowledge that you have reviewed, comprehended, and consented to abide by these linked policies, in addition to the terms provided on this page.
Privacy Policy
The Rekiddle Privacy Policy, outlining our procedures regarding the collection, utilization, and disclosure of your personal data, is hereby integrated into these Vendor Terms by reference. By creating an Account or engaging with the Website, you acknowledge your consent to receive promotional and other relevant emails from us. You retain the option to unsubscribe from our email communications at any time.
Additional Policies
While utilizing our Website, you will be bound by any additional policies, guidelines, or rules specific to particular services and features, which may be periodically posted (referred to as the "Policies"). These Policies are hereby included by reference into these Vendor Terms.
Ownership; Proprietary Rights
The Website is owned and managed by Rekiddle. All elements comprising the visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), products, software, services, and any other components of the Website provided by Rekiddle ("Materials") are safeguarded by copyright, trade dress, patent, and trademark laws, international conventions, and all other pertinent intellectual property and proprietary rights, as well as applicable laws. All Materials found on the Website are the exclusive property of Rekiddle, its subsidiaries, affiliated companies, and/or third-party licensors. Trademarks, service marks, and trade names are all proprietary to Rekiddle, its affiliates, and/or third-party licensors. You are prohibited from engaging in unauthorized activities such as selling, licensing, distributing, copying, modifying, publicly performing or displaying, transmitting, publishing, editing, adapting, creating derivative works from, or otherwise using the Materials without proper authorization. Rekiddle reserves all rights not explicitly granted in these Vendor Terms.
Prohibited Conduct
BY USING THE WEBSITE AS A VENDOR, YOU AGREE TO ABIDE BY THE FOLLOWING RESTRICTIONS:
- Refrain from using the Website if you are under the legal age of 18 years old;
- Utilize the Website solely for the purpose of listing products for sale;
- Refrain from renting, leasing, loaning, selling, reselling, sublicensing, distributing, or otherwise transferring the licenses granted herein or any Materials, or using the Website on behalf of any third party, except as permitted herein;
- Avoid posting, uploading, or distributing any content that is defamatory, libelous, inaccurate, unlawful (including in violation of any intellectual property or similar laws), or that a reasonable person could deem objectionable, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate;
- Refrain from impersonating any person or entity, falsely claiming an affiliation with any person or entity, or accessing the Accounts of others without permission, forging another person's digital signature, misrepresenting the source, identity, or content of information transmitted via the Website, or engaging in any other similar fraudulent activity.
- Avoid removing, circumventing, disabling, damaging, or otherwise interfering with security-related features of the Website, features that prevent or restrict the use or copying of any content, or features that enforce limitations on the use of the Website;
- Abstain from reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code of the Website or any part thereof;
- Do not modify, adapt, translate, or create derivative works based upon the Website or any part thereof;
- Avoid interfering or attempting to interfere with the proper functioning of the Website or any activities conducted on the Website;
- Refrain from accessing the Website with any bot, spider, crawler, or other automated system or process, or bypassing robots.txt exclusion files or other measures that Rekiddle may use to prevent or regulate access to the Website.
Terms
Rekiddle retains the discretion to amend, alter, add, or remove sections of these Vendor Terms as deemed necessary, with such changes being posted on the Website. It is advisable to regularly review these Vendor Terms and any associated Policies for updates. If any modifications significantly impact your rights or obligations, Rekiddle will make reasonable efforts to notify you of such changes. Your continued use of the Website following the implementation of these revisions implies your acceptance of the updated terms. Unless stated otherwise, such revisions, including modifications to the fee structure, will come into effect either upon your use of the Website with actual notice of the new terms or thirty (30) days after their initial posting on the Website, whichever occurs earlier.
Termination
You acknowledge that Rekiddle reserves the right, at its sole discretion and without any obligation to provide prior notice, to terminate your Account or any part thereof, as well as your access to the Website, for any reason or without specifying a reason. In such cases, Rekiddle may delete or remove any content associated with your Account, including your user profile. You further acknowledge that Rekiddle shall not incur any liability to you or any third party for such termination. Any suspected instances of fraudulent, abusive, or illegal activity may be reported to the appropriate law enforcement authorities. These measures are in addition to any other remedies available to Rekiddle under applicable law or equity principles.
Your sole recourse in the event of any dissatisfaction with (i) the Website, (ii) any of these Vendor Terms, (iii) any policy or practice of Rekiddle in operating the Website, or (iv) any content or information transmitted through the Website, is to discontinue your use of the Website and/or terminate your Account.
Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and protect Rekiddle, its affiliated companies, contractors, employees, and agents against any claims, losses, damages, liabilities, including legal fees and expenses, arising from your use or misuse of the Website, your violation of these Vendor Terms, or any breach of your representations, warranties, and commitments. Rekiddle reserves the right, at your expense, to take over the exclusive defense and control of any matter for which you are obligated to indemnify Rekiddle, and you agree to cooperate with Rekiddle in such defense. Rekiddle will make reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
Warranty Disclaimer
You acknowledge and agree that your use of the Website, its contents, and any ensuing activities are undertaken at your own risk to the fullest extent permitted by applicable law.
The website is provided "as is," without warranty of any kind, whether express or implied. Rekiddle disclaims all warranties, including but not limited to warranties of title, non-infringement, uninterrupted service, error-free operation, accuracy, reliability, freedom from viruses, and suitability for your intended purpose. While we strive to keep the website available around the clock, it may not always be accessible, and Rekiddle assumes no responsibility for any resulting losses. Under these Vendor Terms, Rekiddle disclaims all warranties, whether express or implied, including merchantability, quality, fitness for a particular purpose, and non-infringement, in relation to the website or services provided. The estimated sale price provided by our pricing algorithm is not a guarantee of your item's sale or the sale price. You understand that the estimated sale price is subject to change based on various factors, which may fluctuate over time.
Limitation of Liability
In no event shall Rekiddle or its affiliates, contractors, employees, or agents be held liable for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages, including but not limited to damages arising from unsuccessful court actions or legal disputes, lost business opportunities, lost revenues, or foregone anticipated profits resulting from your use or inability to use the Website, or any other interactions with Rekiddle. This limitation of liability applies even if Rekiddle or its authorized representatives have been advised of the possibility of such damages. It's important to note that applicable law might not permit the exclusion or limitation of liability for incidental or consequential damages. Consequently, if such restrictions are not enforceable in your jurisdiction, Rekiddle’s liability shall be limited to the fullest extent permissible under the applicable law.
Notice
Rekiddle may deliver notices to you, such as updates to Rekiddle’s Vendor Terms, via email or by posting them on the Website. Notification will be considered effective twenty-four hours after an email is dispatched, unless Rekiddle is informed of an invalid email address. Alternatively, legal notices may be sent by mail to a postal address provided by you on the Website. In this scenario, notification will be considered effective three days after the mailing date. Notices posted on the Website will be considered effective thirty (30) days after the initial posting.
Governing Law
These Vendor Terms shall be governed by, construed and enforced in accordance with the laws of the United Kingdom.