Shopping on Rekiddle

What is Rekiddle?

Rekiddle helps parents save money on top baby and kids’ brands without the stress of secondhand bargain hunting. We sell gently used, open-box and overstock gear with the same convenience as buying new.

Every product has been inspected for functionality, cleaned for immediate use and conveniently delivered to you.

We also make it easy for parents to resell their preloved or unused gear. By keeping items in use and out of landfills, our marketplace promotes sustainability while providing value to parents.

How does it work?

We are a consignment store specialising in open-box and used products in excellent condition. We only offer products with minor scuffs, scratches, fading or wear (if at all) at a significant discount. We never sell recalled products. Every item is thoroughly inspected and sanitised before it reaches your doorstep, giving you back time and peace of mind.

How do you prepare the products?

Our products are subjected to a meticulous three-step inspection, cleaning and sterilisation process. This thorough approach ensures that all our items are delivered in the exact condition as listed. We begin with a comprehensive inspection, checking for any signs of damage or wear and tear. Each item is carefully assembled and disassembled to ensure no parts are missing or any mechanical faults. We conduct a thorough test for electrical items to confirm their proper functionality. Any imperfections are clearly outlined in the product condition notes in the product description, and accompanying images provide a visual reference.

We then wash and clean every item thoroughly. Machine washable parts are run on a cycle according to the manufacturer's guidelines using an infant-safe detergent. We vacuum and scrub with eco-friendly cleaning products. Finally, depending on the material, we sterilise our items using a high-temperature steam cleaner or Milton sterilising fluid. Both methods kill 99.9% of bacteria and viruses. Please note that Milton fluid has a distinctive smell you may notice when opening your Rekiddle purchase. Milton fluid is used in hospitals, recommended by midwives and a winner of multiple parent and baby awards as an effective and baby-safe sterilising fluid.   

We only offer products that meet the high standards we would set for our own children. This commitment to quality is at the core of our work.

How do I know what condition the item is in?

We grade each item based on the definitions below. Any imperfections are clearly outlined in the product condition notes in the product description, and accompanying images provide a visual reference.

Open Box: The Product has never been used and comes with its original packaging with all parts included. The box has been opened, and there may be damage to it. Typically, these items are returns or display models.

Like New: The used Product shows minimal signs of use but will not have the original packaging. All parts are included. Any imperfections are minor, such as scuffs or scratches, and are not visible from a distance. Fabric may be creased from washing but is otherwise in perfect condition.

Gently Used: The used Product may have visible signs of use, such as scratches, loose threads or faded fabric. It will also have superficial marks but is otherwise undamaged and in perfect working order. The condition notes list the most significant imperfections or missing items.

Do you offer a product warranty?

We do not offer this at the moment. However, this may change. Please join our mailing list for the latest updates.

What happens if I purchase an item that is later recalled?

Safety is our top priority! We continually monitor recall lists, and any item with an active recall is flagged in our system. If you purchase a later recalled item from Rekiddle, please get in touch with the manufacturer directly for instructions on obtaining a repair, voucher or full refund. For any questions or concerns, please email us at hello@rekiddle.com.

Delivery

Where do you deliver?

We offer nationwide delivery across the UK. Your order will arrive in 2-4 days. Please note that our order cut-off time is 4 p.m. Monday through Friday.

How long will it take to receive my order?

We offer nationwide delivery across the UK. Your order will arrive in 2-4 days. Please note that our order cut-off time is 4 p.m. Monday through Friday.

You can track your order here.

What is the cost of delivery?

We will deliver your order within 2-4 days. The delivery cost will be calculated at Checkout based on the parcel's size and weight (please see guidance below).

Weekday Delivery (Monday-Friday, cut-off at 16:00)

  • Small - £4.95
  • Medium - £7.95
  • Large - £11.95

How do I change the delivery address for an order?

Unfortunately, you cannot change the delivery address once an order is placed. However, in some cases, we can cancel your order so you can place a new one. Please email us immediately at hello@rekiddle.com with your order number, and we will prioritise your request.

What happens if I’m not in for my delivery?

If you won’t be home for your delivery, our courier may attempt to deliver the package to your neighbour. Please get in touch with the courier directly if you want them to deliver to a preferred neighbour or leave the package in a safe place at your property.

Cancellation & Returns

Can I cancel my order?

Cancellation is possible on orders not yet fulfilled. Please email us immediately at orders@rekiddle.com.

Do you accept returns?

At Rekiddle, we are committed to a greener future for our children by keeping items in use and out of landfills while minimising transportation emissions.

We ensure every product is quality-checked, in great condition and thoroughly sanitised to prevent disappointment. Shop confidently, knowing we offer a 14-day return policy from when you receive your delivery.

Please enter your order information in our Returns Portal here to start a return. You can use our preferred delivery courier (with a small fee) or choose your own courier. Please note that the item must be in the same condition it was sent to you for a refund to be issued.

Can't Find What You're Looking For?

Send us an email at hello@rekiddle.com or submit the form below, and we will get back to you within 24 hours.